Client background
A large-scale renewable energy portfolio, managed on paper
The client is a leading Indian renewable energy provider specializing in large-scale solar and wind power projects, part of a diversified infrastructure group. Its project portfolio exceeds 20 GW, with continued expansion planned across multiple renewable energy farms.
Client snapshot
- Sector: Renewable Energy (Solar & Wind)
- Scale: 20+ GW project portfolio
- Users: 120+ technicians
The challenge
Fragmented processes across distributed farm locations
The customer managed farm assets in SAP PM, with over 120 technicians handling daily work orders and inspections. But image capture and sharing relied on channels like WhatsApp, leading to inefficiencies and inconsistent data — and paper-based processes compounded the problem across geographically distributed sites.
- Excessive paperwork — Paper-based work orders and manual logging reduced technician efficiency, especially across distributed solar and wind farm locations.
- Slower-than-expected maintenance completion — Limited mobile access to information and manual processes delayed routine maintenance and inspections.
- Limited access to information — No technical specs, measurement trends, or equipment history on mobile devices, leading to inconsistent work quality.
- Growing maintenance backlog — No real-time tracking or alerts meant tasks accumulated and responses were delayed across the 20+ GW portfolio.
- Unreliable SAP records — Manual data entry and fragmented WhatsApp image sharing created incomplete, untrustworthy maintenance records.
- Limited permit access — Insufficient permit information at remote farm locations contributed to safety and compliance risk.
The solution
A single mobile platform for field maintenance, built on Procify
Built using Procify, the AI-powered low-code/no-code platform, and deployed as Procify Mobile Asset Maintenance on a SaaS model with BYOD support across Android and iOS.
- Equipment master access — Controlled mobile access to equipment details, history, measurement readings, and Bill of Materials (BOM) for technicians at remote farm locations.
- Work order and notification management — Mobile users can create, view, modify, and complete work orders and notifications by authorization level, with easy failure and resolution tracking.
- Digital attachments — Support for SOPs and GPS-tagged, timestamped asset images, replacing fragmented WhatsApp sharing.
- Permit integration — Contextual permit information accessible directly in the mobile app to strengthen safety compliance at remote sites.
- Spare parts management — Technicians issue spare parts, record consumption, and track tools directly against work orders.
- Full SAP integration — Real-time data sync with SAP PM for up-to-date workflows, accurate reporting, and reliable maintenance records.
Business impact
A single digital thread from the field to SAP
- Higher wrench time, faster lead times — Digital tools removed the paperwork burden, freeing technicians to focus on maintenance work across distributed farms.
- More capacity, same workforce — Improved efficiency lets the customer manage its growing 20+ GW portfolio without a proportional increase in headcount.
- Improved first-pass quality — Real-time issue resolution and equipment history access improved maintenance accuracy and reduced repeat visits.
- Reduced downtime — Faster maintenance completion and better information access minimized solar and wind equipment outages.
- Better visibility — Real-time visibility into jobs, tasks, materials, and quality metrics across all farm locations.
- Paper eliminated — Complete digitization removed manual paperwork and admin burden for field teams.
- Stronger safety compliance — Integrated permits reduced incidents through contextual information at the point of work.