About client
The customer is an Indian manufacturing leader specialising in home appliances — including washing machines, microwaves, and air conditioners — along with fine-blanked automotive components through its engineering division, with annual revenue of ₹3,000+ crore.
Business scenario
A complex supplier network, coordinated on paper, phone, and email
The manufacturer operates through a complex supplier network serving 3M+ households across diverse product lines. Managing procurement via paper, phone, and email created visibility gaps — and with facilities requiring timely parts delivery, seamless supplier collaboration was essential.
The challenges
Manual processes across multiple business divisions
- Heavy reliance on manual procurement — Led to data entry errors, processing delays, and increased administrative overhead across multiple business divisions.
- Misunderstandings and order discrepancies — Between the company and suppliers resulted in fulfillment delays, impacting both manufacturing timelines and customer commitments.
- Lack of real-time visibility — Into purchase order status, delivery schedules, and invoice processing made it difficult for management to track supplier performance.
- Disconnected communication channels — Across paper, phone, and email created information silos and prevented efficient coordination with the supplier network.
The solution
Procify Supplier Portal, extending P2P within SAP
After assessing the challenges, Procify implemented Procify Supplier Portal, digitally extending procure-to-pay (P2P) processes within the existing SAP ERP ecosystem. The platform covered PO delivery, order acknowledgments, advanced shipment notices (ASNs), goods receipt, invoice processing, and approval status tracking. With seamless SAP integration and mobile functionality, it provided total visibility for both the manufacturer and its suppliers across all business divisions.
Solution components:
- End-to-end P2P process digitization — Digitally extends the complete procure-to-pay workflow, covering purchase order delivery, acknowledgments, advanced shipment notices, goods receipt confirmation, invoice submission, and real-time approval status tracking.
- Seamless SAP ERP integration — The platform integrates natively with the existing SAP ERP system, ensuring real-time data synchronization.
- Mobile-enabled platform — A comprehensive mobile application lets suppliers and internal stakeholders access orders, submit documents, track shipments, and receive notifications anytime, anywhere, even in low-connectivity conditions.
- Supplier performance analytics — Built-in reporting tracks key supplier metrics, including on-time delivery rates, order accuracy, and response times.
Benefits
Total visibility across the manufacturer and its supplier network
- Reduced operational costs through automation.
- Shortened invoice processing time.
- Ensured timely parts delivery across manufacturing facilities.
- Real-time, end-to-end visibility for both the manufacturer and supplier network.
- Enhanced supplier collaboration with transparent order and shipment tracking.