About Client
Our client is a large home appliance organization providing services through 1500+ service franchisees operating Pan- India.
Challenges
- Increasing efficiency of technicians with the Mobile App.
- Data completion and accuracy in the backend.
- Quick response time.
- Increase in customer satisfaction.
Solution
- Selected Maventic Mobile Application for the architecture.
- Flexible connectivity to back end systems.
- Roll out of the apps for both technicians and supervisors.
Benefits
- Eliminated paper usage and associated delays and cost
- Increase of service order completion by 15+%
- Increased customer satisfaction